Option Management#

Using interactive options effectively allows you to resolve common customer inquiries quickly and significantly improves service efficiency.

Creating and Editing Options#

Option Name#

Give your option set a simple and recognizable name for quick reference within the system.

Display Text#

The display text is the actual message content sent to the user. For example:

Our human support team may not be able to reply immediately. Please use the menu below or our knowledge base to find the answers you need.

Please click a button below to select an option:

Option Buttons#

You can create up to 10 buttons for each option set. Each button includes the following settings:

• Button Text: The label that the customer sees on the button.

• Action Type:

• No Action: No response is triggered when clicked.

• Reply Text: Responds with a specific text message when clicked.

• Reply Options: Triggers a different set of options (sub-menu) when clicked.

• Disable Smart Reply: Deactivates AI smart replies for the current conversation when clicked.

After completing the configuration, please ensure you click "Save Settings" to apply the changes.